Etisalat Fresh Job Recruitment 2016

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Etisalat is currently recruiting graduates to fill the vacant position below:

Job Title: Manager, Technical Support


Job Summary
  • Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization.
  • Provide the support in review of internal activities.
  • Providing the required assistance for the internal audit team, and follow-up of recommendations.
  • Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit.

Principal Functions
  • Manage the conduct of periodic process reviews cross the technical department with user groups
  • Manage all ERM initiatives across the QoS and Technical Support units
  • Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
  • Support as business analyst for identified process gaps within Technical unit
  • Support Technical SMEs in developing identified process across the business unit
  • Periodically review the utilization of processes within technical units.
  • Engage with Technical SMT as a business analyst on continuous operational efficiency
  • Set up and report on Vendor management Performance periodically, with cross departmental focus
  • Provide support on Company QoS Improvement Programs

Educational Requirements
  • First degree from a recognized University.

Experience, Skills & Competencies
  • Six (6) to Eight (8) years work experience with at least three (3) years in supervisory role
  • Data Gathering and Analysis
  • Process design
  • Problem Solving
  • Communication
  • Change Management
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work
  • Customer Focus

Application Closing Date : Not Specified Yet.

How to Apply
Interested and qualified candidates should: Click here to apply online

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